MyLFP 5 year On-Site Support for Canon TA-20 Printer

WHY REGISTER WITH MY LFP?

Access support materials and stay informed: Registering with MyLFP is 100% FREE and will allow you to:

Register your printer warranty (UK Only)

Book service calls (UK Only)

Browse frequently asked questions

Access to unique support videos

Simple links to find all Canon LFP drivers

Engage with other Canon LFP users in the member’s forum

Receive technical updates from the MYLFP support desk

Just ensure you have your printer serial number to hand. This can be found on a metal plate on the rear of your Canon imagePROGRAF printer.

MyLFP Service Level Agreement with Terms & Conditions

www.MYLFP.COM/register | SUPPORT@MYLFP.COM

MyLFP - Service Contract - Service Level Agreement

All MyLFP Service Contracts are subject to MyLFP (support trading name of Velmex Computer Systems Ltd t/a Velmex Distribution) Service terms & conditions.

All MyLFP Service Contracts include access to the MyLFP Support Desk (telephone / remote connection support on hardware issues and limited software help).

All MyLFP Service Contracts are only valid for customers using original manufacturers inks & print heads.

Any customers using third party inks, ink re-fills, re-manufactured inks or print heads will have their contract terminated without any compensation.

All MyLFP Service Contracts have a guaranteed response within 12 working hours.

All support calls are logged & details summarised against customer name to aid future response.

All MyLFP Service Contracts cover UK Mainland & Northern Ireland ONLY (excluding KW & HS postcodes and some parts of IV, PH and AB)

Items supported do not extend to 3rd Party software, any changes made by the user that cause issues to the system.

MyLFP - Support Packs - Service Level Agreement

All MyLFP Support Packs are subject to MyLFP (support trading name of Velmex Computer Systems Ltd t/a Velmex Distribution) Service terms & conditions.

All MyLFP Support Packs are for on-site servicing of the equipment under contract.

All MyLFP Support Packs include access to the MyLFP Support Desk (telephone / remote connection support on hardware issues and limited software help).

All MyLFP Support Packs have a target of Next Business Day On-site response time for calls logged before 3pm. (call screening and parts dependant).

All MyLFP Support Packs are only valid for customers using original manufacturers inks & print heads.

Any customers using third party inks, ink re-fills, re-manufactured inks or print heads will have their contract terminated without any compensation.

User faults are reported to MyLFP Support Desk or logged at MyLFP.com, fault is logged & sent to call screening.

Any reported faults that are not listed by error code or do not require an on-site response will be call screened by a qualified engineer.

MyLFP Support Desk will advise if an on-site visit is booked (if required).

Call progress can be monitored by using the service portal accessible at MyLFP.com.

Call progress portal will confirm call status, estimated engineer time, spare parts status.

Maintenance Visits only - during the contract period (normally half way through contract period) we will arrange for an engineer visit to asses, clean & test the

equipment (health check).

All MyLFP Support Packs cover UK Mainland & Northern Ireland ONLY (excluding KW & HS postcodes and some parts of IV, PH and AB).

All service calls are logged & details summarised against customer name and serial number to aid future response.

Items supported are listed on the MyLFP Service Contract Price List.

MyLFP - Support Packs & Service Contracts - Terms & Conditions

MyLFP Descriptions

Operating hours are Monday to Friday 9am to 5pm and excludes weekends and UK Bank Holidays. MyLFP’s engineer will attend site subject to call being confirmed as a hardware

fault by MyLFP’s Support Desk and parts availability. Includes all parts and labour required to maintain user’s printer to manufacturer’s specification - see terms & conditions listed

below. Contract excludes the supply and fitting of consumables or any service relating thereto which are outside the SLA / Service Contract / Support Pack - see terms & conditions

listed below.

Does not cover user error or damage caused by such actions or not in accordance with the user/service manuals - see terms & conditions listed below.

MyLFP Standard Exclusions.

Unless otherwise specified, MyLFP standard Service Contracts & Support Packs exclude:

All consumables, print media and service relating thereto. Manufacturer defined maintenance kits and the installation thereof. Any options not supplied as standard with thesubject equipment unless otherwise agreed. Inkjet printer print heads, platens and installation thereof. Any service and parts incurred as a result of operator misuse, abuse anduse of the machine outside the manufacturers specification. The use of third party / compatible inks, re-filled inks, re-manufactured inks, third party print heads,

re-manufactured print heads. The use of third party / compatible inks, re-filled inks, re-manufactured inks, third party print heads, re-manufactured print heads will be deemedas a breach of contract by the user & MyLFP reserve the right to cancel the agreement with immediate effect without any compensation or notification to the user.

Any pre-inspections that find the machine unsuitable for contract will become service calls, if the customer chooses not to proceed with any quote only the service call chargeapplicable to the machine type will be charged

Delivery Information

Prizma Graphics offers a nationwide delivery service. Orders received by 3pm will be shipped the same day.
We hold huge stocks and we aim to deliver all out of stock items within 3 - 5 days

UK Mainland    Standard Delivery 1 - 3 days    £6.95

 Next Day (Delivery Hours 9.00 - 17.00)    £9.95 - Cut Off Time for Next Day Delivery is 3pm.

 Saturday Delivery   £30.00 - Cut Off Time is 3pm Friday,

Same Day Delivery is available - Please call our sales team on 01296 393700 To discuss your requirements.

                                           
Collection by Arrangement    FREE

UK Channel Islands    Standard Delivery (up to 15kg)    £20.25
UK Isle of Man    Standard Delivery (up to 15kg)    £20.25
UK Isle of Wight    Standard Delivery (up to 15kg)    £15.75
UK Northern Ireland    Standard Delivery (up to 15kg)    £20.25
Ireland    Standard Delivery (up to 15kg)    £40.70
UK Scilly Isles    Standard Delivery (up to 15kg)    £20.25
UK Scottish Highlands    Standard Delivery (up to 15kg)    £15.75
UK Scottish Islands    Standard Delivery (up to 10kg)    £20.25

If your order is over the weight shown, we will contact you with any additional costs.
Standard delivery to these locations are normally 2 – 3 days.
Scottish Highlands Covers: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV6363, KW1-14, PA21-40, PH19-26, PH30-41 & PH49-50.
Scottish Islands Covers: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44 & ZE1-3.

All prices exclude VAT.

Collection by Arrangement

We will contact you once the order has been placed with a convenient time to collect from our warehouse in Aylesbury, Bucks.

Orders outside UK

We are happy to accept orders for delivery outside the UK. However a additional delivery will be charged . Please call us on 01296 393700 and we will be happy to provide a quote for you.

Next day cut off times

Orders that require delivery next day or next day am need to be placed before these cut off times.

Monday, Cut off for next day delivery 2.30pm
Tuesday, Cut off for next day delivery 2.30pm
Wednesday, Cut off for next day delivery 2.30pm
Thursday, Cut off for next day delivery 2.30pm
Friday, Cut off for next day delivery 2.30pm (next working day which is Monday)
Saturday, Closed
Sunday, Closed